Customer Care Administrator - Beaconsfield, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Beaconsfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We currently have a fantastic role for our client - a residential house building/property development company based in Beaconsfield.

In the role of Customer Care Administrator, you will be supporting the team with various administration duties and liaising regularly with clients, sub contractors and other departments.

Ideally, we would like someone who has worked for a house buildingcompany before but it's not essential.

What is essential, is excellent customer service experience and the ability to communicate effectively with a wide range of people.

Our client is offering a generous salary of £28k - £30k plus company bonus and excellent benefits. This role is office based in Beaconsfield with an early finish on Fridays

Duties include

Ensure that the customer care process is followed correctly to provide a professional and exemplary level of customer service
Ensure that all customer issues logged outside of normal working hours are recorded and responded to as necessary
Receive incoming customer care calls and ensure they are registered and responded to when necessary
Organise for the Customer Care Manager to contact all customers following 1 week and 1 month after handover, ensure these calls are diarized
Liaise with the Customer Care Manager to arrange defect inspections
Liaise with customers to arrange inspection dates, etc and inform all relevant parties, maintaining a professional approach at all times
Monitor, maintain and update customer care database
Attend company meetings when necessary and take minutes
Provide refreshments for visitors as and when required

Skills/Experience

Excellent customer service skills
Strong written and verbal communication
Excellent attention to detail
Ability to prioritise demands of role
Proactive approach to workload
Good interpersonal skills
Well organised
Ideally experience in the property development/residential house building industry

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.