Software Application Support - Barnsley, United Kingdom - Advancing People Multilingual

Advancing People Multilingual
Advancing People Multilingual
Verified Company
Barnsley, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Advancing People Recruitment Specialists are now recruiting for a Software Application Support/Analyst for a worldwide, market leading Technology/Software Company who have an office in Tankersley/South Yorkshire.

Key Responsibilities:


  • Taking complete responsibility for the customers query, managing all communications in order to keep customers informed and satisfied throughout the investigation and solution finding process.
  • Utilise efficient use of time and resource together with correct prioritisation in order to maintain workload.
  • Maintaining the log with actions taken and provide documentary evidence, as necessary, regarding those actions.
  • Act as a main point of contact for Internal customers and thus project a professional image at all times
  • Use and develop systems to help achieve good relationships and satisfaction with customers & colleagues

Person Specification:


  • Excellent written and spoken communication skills
  • Experience delivering 1st line/Technical support Previously works as an IT Helpdesk Support Analyst, 1st Line Support
  • Providing IT support in a Windows based commercial environment.
  • Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
This is a full-time permanent position offering an attractive basic salary of up to
£30,000 Basic + fantastic company benefits

This role also offers flexibility to Work From Home/ Work Remotely / WFH - 2 Days a week


Advancing People - Recruitment Sales Specialists

  • Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency._

Job Types:
Full-time, Permanent


Salary:
Up to £30,000.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Barnsley


Reference ID:
MKC345
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