Renewals Advisor - Crewe, United Kingdom - Head Office

Head Office

Verified Company

Crewe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity:

Working in our Renewals department you will be responsible for contacting existing customers who are coming to the end of their finance agreements to discuss the next step in their customer journey.

You will schedule dealership appointments for customers who may wish to purchase a new vehicle following the end of their contract agreements.

Part of your role will be completing welcome calls to customers to thank them for purchasing a vehicle from Swansway and ensuring they are satisfied, where you will be able to build rapport and deliver excellent customer service.

You will also be prospecting our database of customers and calling them to build a working relationship to promote additional products and services.

You will be an extension of our 21 dealerships and play a fundamental part in building strong working relationships within the group.

More about the role:

Scheduling appointments for customers to attend our dealerships
Logging and recording of call notes
Prospecting our database of customers
Making proactive calls to our customers
Updating of customer contact information
Completing of regular updates
Following Data Protection

More about you:

Previous customer service experience
Contact Centre experience preferably outbound dialling
Strong objection handling skills
Confident telephone manner
Ability to quickly build rapport with both customers and colleagues

A bit more about the family:

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.

But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years

Benefits of working for Swansway Group: