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Customer Services Supervisor - Loughton, United Kingdom - Abbott Laboratories

Abbott Laboratories

Verified Company

Loughton, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity

Abbott Toxicology is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Abbott Healthcare Connections (AHCC) provide Occupational Health services to customers through 23 medical centers in the UK.

We are currently looking for a
Customer Services Supervisor in the Healthcare Connections division located in
Loughton.

What You'll do
As a Customer Services Supervisor you will lead the team of Customer Services and more specifically:

Oversee the process of handling queries from customers
Ensure the results are issued to customers on time within business KPIs
Conduct training for other members of the AHCC Customer Services Team, maintain training records/training matrix and ensure team members are trained and competent to perform their roles
Dealwith complaints and collaborate with other internal teams to intestigate them
Support the business with change controls, audit actions and quality investigations relating to the AHCC Customer Services team/processes
Review and update processes to ensure efficiency within the team and ensuring all team Standard Operating Procedures (SOPs) are up to date and accurate

Required Qualifications & Skills

Team leading experience in Customer Service Sector
Background / experience in Occupational Health/Healthcare setting is desirable
Educated in National Standards
Excellent written and oral communication skills
Strong problem solving skills
Ability to prioritise workload to meet deadlines
Ability to build strong working relationships
Good Microsoft Office skills including Word, Excel, Power Point & Outlook
A selfmotivated, organised, positive individual with a flexible approach to work

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.