Front Office - Coylumbridge, United Kingdom - Hilton Grand Vacations

Hilton Grand Vacations

Verified Company

Coylumbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What will I be doing?

As a Front Office & Administration Assistant, you will provide reception and administration services for the guest to contribute to an overall exceptional experience from check-in through to check-out.

A Front Office & Administration Assistant contributes to the first impression of our guests and, therefore, must perform the following tasks to the highest standards:

Ensure efficient reception experience for Guests, including checkin/ out and complete audit procedures, as required
Achieve positive outcomes from guest queries and complaints in a timely and efficient manner
To ensure that a consistent high standard of service is delivered in a friendly and personalised manner via all communication systems
To be fully compliant with PCI and Data Systems Security Compliance Programme
To be financially aware and continually seek to reduce wastage and promote environmental policies
Assist in the maintenance of lead management processes e.g. change of addresses
To be fully aware of the current guidelines in relation to owners debtors
Report any defects, damage, or hazards in the working environment
Carry out all duties in a safe manner having regard to the health and safety and welfare of self, other members of staff, guests and other persons on the premises
Undertaking such other duties within Administration as may be assigned by Management.
Assist with all HGVC mail shots as required from time to time
Benefits include Go Hilton Team Member travel programme (hotel discounts for team members, family and friends), Denplan, Perks at Work and LifeWorks employee programmes.

Qualifications

What are we looking for?

Front Office and Administration Assistants serving with Hilton Grand Vacations at Coylumbridge are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, we'll be looking for the attitude, skills and values that follow: