Collections Advisor - Wrexham, United Kingdom - MERJE Ltd
Description
Job Title:
Collections Advisor
Location:
Wrexham
Start Date: 3Rd Jan ( although a later start can be facilitated)
Role Overview:
Our clients' ethos is to provide a high-quality service which results in excellent customer service/satisfaction.
You will be working in a small, close-knit team, collecting, facilitating and chasing payments from consumers who have credit cards, loans etc.
It's not a call centre environment as they do not subscribe to targets.They truly believe a happy and motivated workforce will produce the best results for them, and more importantly, their customers.
Key responsibilities include:
- Conduct frontline collection services across an array of product portfolios
- Managing workflow priorities on a casebycase basis
- Communicate clearly and effectively with vulnerable customers, showing empathy and understanding, whilst remaining focused on the customer journey and experience.
- Liaise with external debt management companies to provide best placed solutions for supporting the customers' needs
- Suggest ways for process improvements across the platforms you are utilising, on order to enhance the customer journey both in terms of efficiency and satisfaction
- Supporting the wider operational areas with any additional workflow they may require assistance with
Previous experience and skills / qualifications:
- Recent, relevant collections experience, ideally within the financial services industry
- Able to show compassion and empathy to build rapport and create a successful resolution for both customer and company
- Able to remain calm under pressure and resilient in their approach to collecting outstanding arears
- Strong knowledge of litigation, insolvency and debt sale
- You will be a quick learner, but also have strong foundations and experience in interacting with customers, working with both detail and data.
- Excellent communication skills (written and verbal), in order to effectively communicate with customers. Demonstrating warmth, empathy and understanding is crucial.
- Able to understand customer problems and break them down in order to find solutions.
- Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
Benefits:
- Hybrid working
- Great holiday package with the option to buy/sell holidays
- Good pension contribution
- Life insurance
- SNACKS
- Private dental, medical and optical insurance
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