Investor Service Administrator - London, United Kingdom - Funding Circle UK

Funding Circle UK

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?:

We want to help small businesses win. That's why we're here.

We connect small business owners to investors - to create jobs, help families and power economies - because we believe that people are made to do more.

So far our investors have lent £13.7 billion through it to 122,000 SME owners. In just one year, we unlocked 100,000 jobs and contributed £7.2 billion to the UK economy.

At Funding Circle we deliver an amazing customer experience through technology. We are focused on empowering small businesses to not only borrow, but pay and spend as well. This will make Funding Circle a multi-product platform, serving a direct and embedded audience.

The Team

We built Funding Circle for business owners who aspire to more and investors who want their money to go further.

When you join the team, you will work with our Retail Investors.

As part of the Investor Support team, you embody one of our most important selling points: personal support of our customers.

This dynamic role will see you think quickly on your feet to tackle and analyse simple queries to complex requests.

There is no better place to learn the business inside out and to understand the service we provide as peer-to-peer lenders.

What will you be doing?

Provide administrative support to the Investor Support Team, and wider Operation teams
Responsible for administrating ISA related documents and communicating with other ISA providers
Communicating with investors to gather correct documentation e.g for payments into/out of Funding Circle and ISA transfers
Conducting regular operational tasks e.g; closing investor accounts and account verifications
Provide great service to investors through quality interactions that enhance the investor experience
Working with other members of the team to improve processes and control procedures
Work with your peers to efficiently manage the workload to a high standard

Are you?

Desire to work in an administrative role with aspects of customer service
Smart, enthusiastic and dedicated to delivering an excellent service to the business and investors
Excellent communication skills, both on the telephone and in writing
Exceptional time management skills and proficiency at multitasking
Quick to learn, understand and suggest changes to processes to improve efficiency
Driven to succeed both individually and as part of a team

Why join us?
Talk to our recruiters about our workplace, culture and benefits covering; Lifestyle, Health, Wealth & Development

A few highlights are:

Hybrid working environment (2 days a week in office), flexible working options with an amazing office and we will help support your home working set up.
Private Medical Insurance and Dental Insurance.
Learning allowance AND other perks such as Gympass, Spill, Just Eat allowance, Electric Car Scheme and more
Access to Octopus Money Coach, Free Mortgage advisor partnership, Discounts at other retailers through perks at work.

**Want to Build the Incredible? We'd love to hear from you.