Customer Services Associate, German Speaker - City of London, United Kingdom - Buckden Partners Limited

Buckden Partners Limited
Buckden Partners Limited
Verified Company
City of London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are working with a Supply Chain Finance provider to recruit a Customer Services Associate with fluent German based in LIverpool Street.


Main purpose of job:


  • Attend to service calls from customers.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet customer service team call handling targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Work proactively and positively with all areas of the business in line with the Orbian Vision.
  • Follow communication procedures, guidelines and policies.
  • Initiative to go the extra mile to engage with customers.
  • Escalation of issues to Operations Supervisor or Operations Manager.
Key Skills

  • At least 2 years experience within financial services
  • Fluent German
  • PC skills including Microsoft word, Excel PowerPoint and SalesForce
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