Personal Injury Claims Handler - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Marshmallow:

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK.

All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm.

Since we started, we've helped 100,000s of people get a fairer deal on their car insurance.

Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of.

We believe that our future is helping these people by learning about their experiences, and building our company around their needs.

And there are strong signs that there's a need for a company like us.

Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started.

How we work:

We're really proud of the culture we've created.

We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps.

We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together.

We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong.

We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things.

Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction.

That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom.

To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud.

Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We're so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Claims Team:

We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.

What you'll be doing:

Triaging and managing direct claimant claims within the OIC
Contacting policyholders, witnesses, Third Party Insurers to assess and agree liability. Informing policyholders of the claim process and managing expectations as and when required
Reserving in line with reserving philosophy
Checking and raising payments in line with reserves
Carrying out basic liability assessments
Routing and directing work to team members as required, to complete tasks and resolve issues
Handling inbound communication
Promptly identifying potential fraudulent claims and other claims which require specific referral
Proactively managing and efficiently processing a portfolio of Third Party Bodily Injury Claims
Ad hoc tasks as needed by the team

**Working hours for this role are Monday-Friday, 9am

6pm.**
Who you are:
Naturally empathetic, you know how important it is to deliver exceptional customer service
You have a great eye for detail and know when to refer a potential complaint or fraudulent claim
You can make decisions quickly and know when to refer or escalate for a second opinion
You are a quick learner and able to embrace change
You are a selfstarter who likes to take ownership but is also able to thrive in a team while ensuring quality output
You always seek ways to improve processes
You're able to see the bigger picture and support any aspect of the team to achieve our larger goals

What we're looking for from you:

Around 1 year of relevant experience in the motor claims space
Experience dealing with liability and quantum disputes
An understanding of the RTA and Article 75 status within Motor Claims
Ability to balance a commercial mindset with a customerfocused approach
Good time management and organisation skills with the ability to prioritise work
An ability to adopt a logical approach to resolving problems

Perks of the job:

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Hybrid working