The Perks - London, United Kingdom - Perlego

Perlego

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Perlego we believe in the key role you will play to achieve our shared mission. You'll belong to a culture of dreamers, team players and avid learners with a flexible, value-based approach.

Here, you can become your best self, and through your talent, make a real impact in the world of education.

What We Do:

At Perlego, there are almost 100 of us working hard to make education accessible to all. We believe access to good quality affordable learning unlocks potential. Knowledge should be more accessible, not locked behind sky-high price tags.

Last year, we expanded our library to make over 1 million books affordable for learners, earned a 100% Gold ASPIRE rating for accessibility and reached over 15 million people.

The next stage of Perlego's growth is twofold: 1) expand our support to students and publishers globally, and 2) build a product that goes beyond the book, a platform that helps students study smarter and educators teach more effectively.

About the team

We're looking for a Partner Success Executive to join our growing B2B Account Management team to help deliver a great experience to the institutions who use our platform.

We're a small team who are responsible for growing and maintaining our existing B2B revenue. We sit within the Sales team in our University Tribe, which is dedicated to serving our institutional partners.

We work with some of the world's most prestigious universities, where our stakeholders are Academics, Heads of Departments, Directors and Deans all over the world.

What makes you a good fit for this opportunity?

You are looking to work in a fast-paced and rapidly changing environment
You like to work autonomously, enjoy a challenge, and want to make an impact
You enjoy solving problems and strive to give customers the best possible experience
You enjoy building and championing relationships with customers and internal stakeholders
You have a customer-first mindset and take accountability for solving problems for every account
You enjoy when customers approach you with problems and are motivated to solve them
You appreciate the nuances between different customers, and are able to navigate challenging and complex customer situations and turn them into inspiration stories
You are a confident and competent communicator, with excellent time management skills and the ability to prioritise

In this role, you will:

Act as the first point of contact and advisor for hundreds of our partners who need assistance on their journey towards full product adoption and engagement.

Build and nurture relationships with customers and know how to identify areas of improvement to be able to drive product adoption & usage to ensure strong renewal
Come up with strategies to engage our customers and address their needs more effectively
Maintain accurate, up-to-date reporting of customer query statuses in our CRM (Hubspot)
Work cross-functionally to help our customers achieve their goals, creating a company-wide feedback loop to help Perlego build the best possible product
Help customers achieve their objectives by understanding their success metrics and their challenges
Act as a Platform and Catalogue expert on all things Perlego, including the make-up of our customer base
Be accountable for overall client satisfaction, helping new clients fully understand our products and how to get the best out of them
Recognise where automation can save you time and build processes around key customer touchpoints
Act as the voice of the customer cross-functionally and collect feedback to influence continuous improvement in the product and our processes
Responsible for the renewal of our Managed Accounts with an individual revenue quota

Requirements:

This is the perfect role for you if you have:
Exceptional verbal and written communication skills
Excellent time management and organisation skills
Natural people-person, you're easily able to build trust, credibility and strong relationships with different people
A willingness to collaborate with others to solve problems
A desire to work in a fast-paced startup environment. You should be comfortable with ambiguity and want to work in an environment which offers huge opportunities for growth
Grit and a positive attitude

It's a plus if you.

Speak a second European language
Have CRM experience
Have worked in a scaling startup environment
Have worked in a customer-facing role

Benefits:

Benefits include:

Compensation

The salary available for this role is £30,000

Why should you work at Perlego?

Apart from our mission, we foster a unique company culture championing self-empowerment, personal development, direct communication and mutual support.

Want to learn more about how we're making learning accessible? Check out our latest impact report

Flexible

We're making learning accessible to all and we want our ways of working to be accessible too.

If you're based in the UK, you can work flexibly between home a