Advice Line Manager - Blackpool, United Kingdom - Age UK Group

Age UK Group

Verified Company

Blackpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Age UK's National Advice Line has an exciting opportunity to join their team as an
Advice Line Manager.

This vital service provides older people in need with much needed signposting and advice, which can possibly be life changing in some cases.

As
Advice Line Manager, the successful applicant of this multi-faceted role will lead and support a team of committed advisors based at our Blackpool office.

This is an exciting time to join Age UK's Advice Line as our Blackpool team continues to expand. We are recruiting for a confident self-starter, with a real passion for supporting staff and providing an excellent service.

If you have experience in leadership and management, likely in a call centre type setting, and would like to utilise your skills to support older people across the UK, in a highly challenging yet rewarding role, then this may be the opportunity for you.

The team work in a fast-paced environment, often handling calls that can be emotionally and mentally challenging. This role would therefore suit someone with high levels of personal resilience and motivation. Experience providing professional support andadvice to customers would also be beneficial for this opportunity.

This fantastic opportunity offers hybrid working - during the 6-month probation period you would be expected to work from the office a minimum of 2/3 days a week.

Applicants therefore will need to live within a maximum commute of 40 minutes.

You will have:

The ability to take an active role within the wider National Services department management team, supporting colleagues and other teams as appropriate, to ensure the successful delivery of Age UK's national services and programmes.
Proven ability to manage a diverse team with differing levels of skills and experience
An understanding of the needs of older people and how a charity such as Age UK can support them
Demonstrable experience of supporting a team to provide a quality service within specific guidelines / requirements

What we offer in return

Competitive salary, 26 days annual leave + bank holidays
Excellent pension scheme, life assurance, health cashback plan and EAP.
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Heka Fitness & Wellbeing Benefit.
You Did It Awards recognition awards from £

Additional Information
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.