Assistant Patient Administrator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Assistant Patient Administrator - Band 2 (18 hours per week)

To join our friendly dynamic team in the Maternity Unit.

The days are Monday (8am-4pm), Tuesday (9am-4pm) and Wednesday pm), with occasional BH cover which attracts unsocial hour payment.

The post is with an exciting and busy department, you will be working closely with midwives/doctors and other admin staff.

There is also involvement with Antenatal Clinic when booking postnatal appointments.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs.

The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals.

The staff member will work consistently to provide high quality customer service and will be professional at all times.

The post holder will be required to work in one of the following areas, providing cross cover where necessary:

Wards
Reception

The post consists of the daily running of admin duties on the postnatal ward:

Completing patient discharges
Making followup appointments for mum and/or baby
Tidying Mum and Baby notes and filing them to the correct place
Photocopying
Answering telephone enquires
Liaising with the community office regarding new or cancelled discharges
Dealing with visitors and directing them to patient rooms
Organising patient notes for baby checks

We provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have over 6,000 members of staff that arePROUD to Carefor nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the safest and best performing Trusts in the country.

We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.

In 2020 Trust was rated by the Care Quality Commission as Outstanding in the well-led and use of resources domains and Good in the safe, effective, caring, and responsive domains.

The Trust as a whole was Good, but the Chelsea site was Outstanding.

Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate.

We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children's unit at West Middlesex - in partnership with our charity, CW+ and generous donors.

Roles and responsibilities

Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
Provide administrative support to the clinical team in the team assigned and provide cover across the Trust's administrative resource
Interact with patients and relatives in distress in a sensitive and empathetic manner
Deal with all patients' queries where possible and directing them to the correct person or department within the hospital
Check all patient details including demographics are entered correctly as patient is booking and make any changes on PAS/IT system accordingly
Ensure all activity is entered in a timely manner using Trust's PAS/appropriate IT system including DNAs and discharges.
Undertake regular printing activities e.g. theatre lists according to the requirements of the service
File all paperwork appropriately
Provide cover across the POD as and when required
Ensure any transport or interpreter requirements are organised.
Ensure all procedures are followed re data capture for service specific outcomes.
Provide an excellent standard of service to patients at all times
Adhere to trustwide standard operating procedures and policies developed for clinical administrative processes and participate in their development
Photocopying

, filing, faxing, and other general office duties