End to End Key Account Coordinator Job - Stafford, United Kingdom - Arkema

Arkema

Verified Company

Stafford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Temporary/Fixed-Term

Description

Compensation Data:

£20,000 - £23,000

Long Description:

Job Description:

Division :
BUK [C&C]

Department :
UK Supply Chain

JOB TITLE
End to End Key Account Coordinator [Independent and Small Customers]

SITUATION IN ORGANISATION
Reports to Customer Service Team Manager

JOB DIMENSIONS
Customer Order Management for all manually processed C&C orders.
On average 2200 C&C manual orders received each month.
Customer facing role meaning you are the customer's main point of contact of all order enquiries.
Customer Relationship Management.
KPI Adherence.
Active participation in cost saving projects working alongside other areas.
Book deliveries to our customer DCs/ branches ensuring that OTS is achieved.
Implement actions to prevent reoccurring claims.
Forecasting performance tracking support [customer orders vs Forecast given period].
Transportation optimization support [ensure weekly shipments are optimized to optimal level]
ACTIVITIES
C&C Customer Order Coordination (Bostik UK)
Be the first point of contact for all customer enquiries and manual order requests.
Recognise current order patterns and work with our customer's and internal teams to implement the most cost effective

ways of meeting customer demand.- Identify and highlight order requirements out of the ordinary to ensure all divisions are on board and have proactively

managed the request.- Ensure all manual orders received are processed accurately and efficiently in line with Bostik guidelines including stock

allocations and minimum order values.- Work with the customer and our Commercial Team to educate best practices including order consolidations for cost effective

logistic planning and improved environmental factors.- Refer customer enquiries where necessary to the relevant department e.g. Area Sales Manager, Sales Support, Accounts. This

list of contact is not exhaustive.- You will be required to prioritise and work on your own initiative, including problem solving in real time for any issues that

arise.- Coordinate activities and ensure optimal service levels versus cost to serve within scope of the role.

Achieve KPIs related to the role [OTS, Order Book, Blocked Orders, Back Orders and Cost Management related].
Implement and follow up action plan defined by Supply Chain Director or Corporate for continuous improvement within

perimeter.- Contribute to budget achievement at UK level.

Support cost optimization across UK.
Support actively Cost Savings Projects in the UK.
Review the current work processes in the UK, in conjunction with Corporate Functions and Supply Chain Director, in order to

increase service levels, optimize costs and inventory.- Define and suggest needs and implement tools and policies (PowerBI, SAP).

Work with Supply Chain Logistics, Demand Planning and Supply Planning, to assess current customer ordering patterns and

propose improvements.

Business
Support the business in providing optimized service levels alongside balancing demand, supply and inventory levels.
Ensure that appropriate standards of customer care are maintained and that a professional and courteous image is conveyed at

all times. This will also require handling customer complaints, resolving issues and liaising with internal Bostik teams.

Context and environment
Role covering a diverse and complex UK customer range and Supply Chain related activities.
Working in matrix organization involving local, regional teams, and Bostik Teams.
Cost Savings environment where continuous improvement is required.

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Mission Details: