Customer Service - Burnley, United Kingdom - mpeople recruitment limited
Description
Customer Service Representative-
Temporary Maternity Cover - 9 Months:
-
Monday
- Friday
8am - 4pm / 9am - 5pm:
Work from home / hybrid working available following successful training period:
Salary: £10.50 per hour
Your Responsibilities:
- Receiving inbound calls regarding enquiries
- Acting as a pivotal point of contact for dissatisfied customers
- Manage customer and colleague expectations through quality communication
- Manage the timely resolution of customer concerns
- Logging and updating systems with customer feedback and information adhering to GDPR and compliance
- Outbound calls to customers
- Monitoring and reporting discrepancies on customer account
Key Skills:
- Previous experience of working in a service delivery environment is essential
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible cando attitude
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
Please note that Mpeople Recruitment cannot always respond to all applicants due to the volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
Job Types:
Full-time, Temporary contract
Contract length: 6 months
Salary:
£11.25 per hour
Benefits:
- Casual dress
- Company events
- Onsite parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location:
In person
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