Senior Complaints Advisor - London, United Kingdom - Capita

Capita

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Part-time Advisor

The Commission plays a vital role in ensuring voters have the information they need to participate in the UK's democracy.

To have a healthy democracy, voters need to be engaged in our electoral process, and understand how to register and vote.

The Senior Complaints Advisor will join our Customer Services Manager and Senior Public Information Officer to form a newly established Customer Services Team.

Overview of the role

This role oversees the Commission's complaints process ensuring handling is fair, transparent and, where appropriate, delivers learning that drives continuous improvement across the Commission.

The Commission has a legal duty to respond to complaints appropriately and accurately, this role therefore has responsibility for driving and maintaining public trust and confidence

What will you be doing?

Investigate and respond to complaints with appropriate levels of sensitivity, confidentiality, and rigour.
Work with relevant senior colleagues to resolve complaints, learn lessons and ensure complainants receive a timely, accurate and informative response.
Ensure the complaints policy, processes and templates reflect best practice, are regularly reviewed, and are followed by colleagues.
Produce the annual complaints report to the Commission Board and provide timely and accurate information and statistics that enable trend analysis on complaints

What are we looking for?
We are looking for a proactive and engaged customer services professional to deliver best practice complaints handling function.

You will be comfortable working in a fast-paced environment, on your own initiative, as well as part of a collaborative and dynamic team.

You will be an excellent communicator, able to distil complex information into clear and accessible information,delivered with confidence and empathy.

You will have a proven track record of achievement in a complaints investigation role and experience of working with senior colleagues to resolve complex complaints.

**What's in it for you?

Hybrid or Fully remote working

Flexible working - choose which days you work your 18 hours

Competitive Salary

The company
The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. It works to promote public confidence in the democratic process and to ensure its integrity.

They offer excellent Benefits, including flexible working hours and the opportunity to join the Civil Service pension (dependent on scheme rules).

They are an equal opportunities employer.

What to do now
**Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a sharedgoal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals acrossmultiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do deliver.

Our purpose is to create a better outcome for you_