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New Home Sales Consultant - Wallington, United Kingdom - Aberdeen Appointments Agency

Aberdeen Appointments Agency

Verified Company

Wallington, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Senior Sales Advisor will have responsibility to proactively seek leads in collaboration with the marketing and the General Manager, and to take accountability of the performance and development of the clients new property sales and rental programme.

The job holder will also be responsible for representing and promoting the clients Brand, managing enquiries from sales leads to conversion and right through to completion.

MAIN RESPONSIBILITIES

In conjunction with the Sales Manager, establish clear objectives, KPIs and targets and monitor with the team on a weekly basis
Prepare staffing rota ensuring that all holidays, sickness etc. are suitably covered
To deal promptly and effectively with customer complaints
To prepare, submit and present weekly and monthly sales / lettings reports
To work with external parties (legals, removals, sales agents) to ensure high levels of customer satisfaction with the sale proposition to support achieving the sales targets
Work together with the Sales Manager to agree and implement lead generation strategies
Work as part of the Sales Team with marketing and community engagement i.e., Sales related events and Information Days
Continual training and development of the team in order to support the sales/rental objectives
Manage enquires through telephone, walkins and website and arrange visits for potential customers ensuring accuracy in diary appointments
Act as Personal Advisor to all potential customers by following up leads, maintaining interest and talking through any possible obstacles a customer may have
Ensure all leads are dealt with correctly and data is effectively collected and recorded using the onsite CRM system
Salesforce
Arrange and carry out on and off site appointments with customers and controlling diary management
Liaise with Estate Agents, Solicitors, removal company and other professional bodies to make sure the customer journey is progressing smoothly with zero distress on the customer

KEY RESPONSIBILITIES

Excellent written and verbal skills
Must be able to drive and have own car
Flexible approach to working hours
Excellent communication skills
Competent computer literacy
Excellent interpersonal and networking skills in both a B2B and B2C capacities are essential
A proven passion for customer service and meeting customer expectations
Awareness of current local housing trends
Excellent accuracy skills and a conscientious attitude
A keen eye for detail and ensuring the job is done correctly
Experience of new homes sales is not essential but is an advantage