Charging Officer - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council
Milton-Keynes-Council
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

We're seeking an enthusiastic and inquisitive person to work in our Financial Assessment and Charging Team on a fixed term basis.


You'll be part of a dynamic Finance Transactions Team, working closely with other services and building relationships across the city council and in other local authorities, government departments and partners.

You'll be responsible for the charging of financially assessed client contributions for Adult Social Care Services.


This is a fast-paced area where no two days are the same, providing lots of opportunities to deliver value for money and improve services for local residents.

Role Responsibilities

  • To provide a robust invoicing service for the council, by creating invoices for assessed contributions due from service users for residential and nonresidential adult social care services.
  • To manage deferred payment accounts, issue statements and invoices in line with policy and guidance, liaising with the council debt team, solicitors and service users.
  • To ensure invoices are accurate and issued in line with timescales, and to respond appropriately, sensitively and in a timely way to invoicing queries from service users or their financial representatives.
  • To work closely with financial assessment colleagues, and proactively resolve queries relating to invoices
  • To support service users and their financial representatives by providing clear and accurate information
  • To maintain the integrity of the charging systems, and support system testing, changes, and upgrades
  • Have a good level of education and able to demonstrate they have excellent customer service qualities.
  • Have the ability to communicate clearly and effectively with different groups, with the ability to be able to adapt their communication style to meet the needs of the customer
  • Have the ability to deal with complex customer queries often relating to vulnerable adults
  • Be able to prioritise to meet deadlines and work as part of a team, but also use their own initiative and work independently
  • Have excellent IT skills, including Microsoft Office
  • Be able to cope and adapt to change
About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas.

Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.


We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.


If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Package Description
In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits
  • most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an awardwinning employee benefits programme that includes a health cash plan, a lowcost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated 'site based' or 'home based'.

'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week.

Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
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