Membership Assistant - London, United Kingdom - Val Wade Recruitment

Val Wade Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Membership Assistant, Animal based membership body, Central London, permanent role, to £25,500

The main duties of the Membership Assistant role are:

Help people to join and members to renew or update their details
Help members use the website to access benefits and online journals
Promote membership at events
Undertake calls to members to assist in the renewal process and update payments received in CRM
Be responsible for returned mail and contacting members to obtain new address information
Add and update member details in CRM
Assist with the checking of mailing lists
Assist with data protection activities to ensure compliance with current data protection regulations incGDPR
Provide full administration support to the Membership Operations Manager
Other duties as required by the Membership Operations Manager or Head of Membership

Skills and experience

Experience of customer service essential
Experience of membership desired but not essential
Empathic telephone manner
Excellent IT skills and CRM experience
Familiarity with MS Dynamics and Dot Digital desired but not essential
Aptitude for accurate data entry
Good organisational skills and ability to manage own workload
Attention to detail
Strong people skills

Val Wade Recruitment are actively looking for applicants from underrepresented communities
and pride ourselves as an equal opportunities' employer and agency.