Workplace Experience Coordinator - Peterborough, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Workplace Experience Coordinator

Contract:
Government

Location:
Cambridgeshire

Hours of work: 37.5

Contract Type:
Permanent
Are you a customer service superstar with a passion for delivering top-notch workplace experiences? Look no further than our workplace coordinator role, where you'll be the driving force behind an integrated facility management solution that spans the UK

As the main point of contact between building users, you'll be responsible for ensuring seamless service delivery, top-notch customer experiences, and exceptional client liaison.

From providing all-inclusive employee and guest services to continually improving our service offering through best practices and lessons learned, you'll be at the forefront of our efforts to build a stronger, more connected community of users.

As a workplace coordinator, you'll have the chance to put your people skills to work, fostering positive relationships with building users and helping to create a welcoming, vibrant environment that people love coming to every day.

And with a wide range of facilities management responsibilities to oversee, from cleaning and waste management to landscaping and engineering, you'll have plenty of opportunities to learn and grow in your role.

If you're looking for a dynamic, fast-paced role that lets you make a real impact on workplace culture and customer satisfaction, this is the job for you

Key Responsibilities

Assist in delivering the unexpected to our clients through first class customer service
To be a natural host that can make clients and colleagues feel at home within the location
Main point of contact for client requests and enquiries
Assist in answering all telephone enquiries
Develop relationships and capture client's individual requirements for future site visits
Have a keen eye for detail and share your notes and feedback to the teams
Work on community initiatives to develop connections
Undertake tours of the building to ensure best practice

Professional and Personal Competencies/Qualifications

Competent with Microsoft Office
Experience of working in a high profile environment
Ability to meet tight deadlines
Flexible to learning and willingness to go that extra mile
Excellent communication skills both verbal and written
Must be able to work within a highly confidential environment

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Work Location:
In person

Reference ID: 115992