Workforce Planner - Chester, United Kingdom - Apricus Resourcing

Apricus Resourcing
Apricus Resourcing
Verified Company
Chester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Apricus Resourcing are working with a leading housing association who are looking to hire a Field Workforce Planner for an ongoing locum role to cover maternity leave until October 2024.


The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity at all times.


Key Duties will include:


  • Deliver high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate.
  • Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
  • Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
  • Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

In order to be considered for the role you will need the following:

  • NVQ2 in Customer Service or Business Administration (or similar)
  • Recent experience within a similar role
  • Experience of using multiple systems and processes to effectively schedule a field workforce
  • Proven experience of working to deadlines and prioritising work loads in a fast paced environment
  • Excellent IT skills


In return for your commitment the service can offer an ongoing locum role rolling until October 2024 at the minimum, there's a good chance this will be extended.

The role is paying between £ £14.77 per hour working on a 37.5 hr contract - you will need to be flexible to meet the requirements of the role.


Benefits of working with Apricus Resourcing include:

  • Weekly payroll
  • Free DBS
  • Ongoing support from assigned Recruitment Consultant
  • Excellent Pay rates

Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£14.57-£14.77 per hour

Expected hours: 37.5 per week


Schedule:

  • Monday to Friday

Experience:


  • Human resources: 1 year (preferred)

Ability to Commute:

  • Chester, Cheshire (required)

Ability to Relocate:

  • Chester, Cheshire: Relocate before starting work (required)

Work Location:
In person


Reference ID:
APRISW47
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