Customer Contact Agent - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tell me more

Location:
Working from home

Rate:
£150 per day

Work Pattern:
Standard business hours

Start Dates:

ASAP
Duration: 6-months

Your day-to-day activities will include

Supporting the Financial Crime Remediation team by reviewing information requests and performing outbound calls to the customer to obtain key information & documentation
Managing document upload tool, to allow customers to submit the required documentation & information
Updating core systems and understanding EID/IDV requirements
Reviewing documentation received from customers in line with requirements and notifying Remediation teams when customer files are complete
Updating missing information if KYC/KYB customer information is not up to date. Collating documentation from internal systems and through customer outreach
Working productively to deliver high volume and high quality work in a fastpaced department
Acting as a role model and being responsible for delivering excellent service with every customer interaction.
Supporting the implementation of new initiatives, process improvement and changes within your department.
Taking responsibility for identifying, assessing, and managing risks. Suggest alternatives where appropriate.
Responsible for understanding where all risks are in own area and following recommended controls.
Understanding and acting in accordance with policies, procedures and regulatory requirements.
Reinforcing brand values e.g., empathy, warm welcome, timely, cando attitude, honest and straightforward approach.

What knowledge, skills & experience we need

Must have proven experience within a KYC/KYB and Financial Crime team.
Excellent knowledge of banking products, services, policies, and procedures, including online banking systems
Good knowledge and experience of KYC/KYB and Financial Crime team processes
Experience in obtaining customer information and reviewing responses. Knowledge of acceptable IDV documents.
Excellent organisation and administration skills
Good initiative and problemsolving skills.
Works effectively both individually and as part of a team
Able to organise own workload and meet deadlines and targets.

**Next steps