Customer Service Advisor - Manchester, United Kingdom - Oodle Finance

Oodle Finance

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor -
Hybrid Working - Manchester

Salary - £21,000 - £25,000 Depending on experience plus bonus

Hours hours per week, Monday to Friday 9am to 5.30pm & 1 hour for lunch

Hybrid working - 3 days in the office, 2 at home

What are our Perks & Benefits?

Performance bonus (% dependent upon department)
Pension & Vitality Private Healthcare
Enhanced Maternity Pay and Shared Parental Leave
Menopause Support (paid leave)
Life Insurance (4xSalary)
Care First Confidential 24/7 mental health support
25 days holiday (plus bank holidays)
Continuous personal development through our Oodle Academy

Caboodle

Online shopping Discounts
Talent Referral Bonus Scheme
Cycle to work scheme
Paid volunteering day

What you can expect

You will be part of a lively and engaging team of Customer Service Advisors who really do put the customer at the heart of everything they do.

You are in most cases the first point of contact for our customers for a variety of reasons.

We are striving for first call resolution and in doing this we operate a multichannel fast paced environment and provide a positive and friendly service to our customers.

We take pride in our attention to detail and treat our customers respectfully - it's all about finding the right outcome for our customers needs.

The Role
Our customers contact us for a variety of reason, some of which are:

Change personal or vehicle details. Updating customer records
Answering general customer queries and providing account updates
Dealing with Insurance companies either by phone or written correspondence, updating ongoing insurance claims, issues, and responses
Speaking with customers who at risk of falling into arrears or who are at earlystage arrears and finding suitable and affordable solutions
Offering customers updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
Dealing with customers and their insurance claim progress
From time to time you may be asked to provide additional support across the rest of the Customer management side of Oodle
Liaise with multiple stakeholders across the business
Flag / Escalate key risks and or compliance issues should they occur

Must haves for the role

Supportive and friendly customer centric attitude, dedication to the customer outcome
Great verbal and written communication skills
Prior telephonebased customer service experience
Experience of using Microsoft; Teams, Word and Excel
Demonstrable literacy and numerical skills, plus adequate typing speed
Outstanding attention to detail and excellent organisational skills
A great team player with a positive attitude
Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
Someone who thinks outside the box and is excited to share their great new ideas
A multitasker who can effectively communicate with our customers whilst navigating a CRM system

Nice to have

Experience of dealing with customers falling into or in earlystage arrears is advantageous but not essential.
Experience of dealing with multichannel communications such as web, 2 ways SMS, live chat
Car Finance knowledge is highly desirable, but we will provide dedicated and industry specific training.
Experience in dealing with Vulnerable Customers

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families.

That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

About Oodle
To find out more go to our website and LinkedIn in page