Allocation Administrator - Norwich, United Kingdom - Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust

Verified Company

Norwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Norwich Place are looking for an enthusiastic individual to undertake the role of safe and efficient allocation of patient visits.

The role will involve allocating patient appointments for the Community Nursing and Phlebotomy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels.

Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

The hub is open 7 days per week, including bank holidays between the hours of 7.30am and 6.30pm. There may be a requirement to work some weekends and bank holidays.

To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing Teams and or Phlebotomy following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.
To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.
To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.
To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.
To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.
Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.
Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.
Filing and storage of patient notes in accordance with policies and procedures.
To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team
To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.
To receive and record messages for members of the teams.
To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.
To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.
To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

Salary:
£21,730.00-£23,177.00 per year