Customer Service Administrator - Watford, United Kingdom - Crisp Recruitment

Crisp Recruitment
Crisp Recruitment
Verified Company
Watford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Administrator

Location :
Watford


Salary :
£23, 500 - £24,000 + benefits inclusing private medical and 8% pension


Hours :
Mon-Fri

Our client, an established distributer of 8 renowned brands requires a strong order processor with exceptional customer serice skills. You will fulfil a 360 Customer service role, answering queries, processing orders and co-ordinating deliveries.


You will need to be customer focused, driven by representing the business to a high standard to maintain its reputation.

A confident communicator, organised and efficient individual is required, someone with exceptional attention to detail.


You will have the chance to become part of an established brand, while being challenged and gaining invaluable industry experience.


Key Responsibilities:


  • Process orders following systems process
  • Advise and assist customers with any enquiries
- review and manage stock
- liaisase closly with warehouse

  • Monitoring orders end to end and rectifying issues/delays
  • Process product returns, both expected and unexpected.
  • Raise credits and refunds.
  • Manage customer portals with updates and amendments

Skills and attributes

  • Previous experience in order processing
  • Passion to deliver a hihg standard of service
  • Analytical and methodical
  • Highly organised with impeccable attention to detail
  • Warm engaging professional
  • Ability to work to tight deadlines and resolve issues
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