Recall Adviser - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sexual Health London is looking for an enthusiastic and committed Recall Adviser to join our team in Chelsea.

You will be responsible for supporting London residents with their sexual health needs via a digital platform and telephony line.

The role involves both home and on-site working and hours can be flexible but days are set at Monday - Friday.

If you are passionate about sexual health, work well both independently and in a team and have a talent for conversing with service users around all matters sexual health please do get in contact.

Please note that the interview date for this vacancy will be 1st June and 2ndJune 2023, if successfully shortlisted.

Sexual Health London (SHL.UK) is London's only sexual health e-service, launched in 2018, that provides free and easy access to sexual health testing and contraception via the internet and local venues.

The service is available to people aged 16 and over who are residents in most Boroughs of London.

The service provides emergency and routine contraception and testing for a range of sexually transmitted infections (chlamydia, gonorrhoea, HIV, syphilis, hepatitis B and hepatitis C) via self-sampling at home and to date, over two million Londoners have used SHL.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country.

We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'.

We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

To recall, in conjunction with the HA team, patients with untreated infections or those in need offollow up, by text, telephone, letter/recorded letter according to the recall policy and to clearly document all actions taken.
To initiate Partner Notification on all patients spoken to re untreated infections and document clearly on the clinical system.
Exchange relevant information about patients and contacts with other GUM services where necessary.
To manage the eservices worklists, ensuring that all patients needing treatment or follow up aredealt with according to the Health Adviser guidelines.
Manage the online clinical system ensuring patients get their results within the appropriate timeframes.
Deal with routine enquiries from both the general public and health professionals about sexually transmitted infections including HIV, referring onto the Health Adviser team where necessary.
To accurately use the online clinical system to document all positive results/patient based activity.
To make/check appointments as necessary for patients in conjunction with the HA team.
To assist the Health Adviser team in regular audit activity around key performance indicators including Partner Notification.

Please see attached job description and person specification to this advert for further details.