Batch Creation Operative - Bristol, United Kingdom - MSA Safety

MSA Safety

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Purpose of Position (Summary):

The despatch team member is responsible for the correct return, to a specified location or station, the clean, repaired, launder kit, bagged to the customers requirements.

The correct bagging, of clean kit is the standard we expect to contribute to the overall MSA customer experience.

Working alongside your other Service colleagues, so that collectively the laundry is returned back to brigades within the agreed 7 day turnaround objective.

A successful despatch team member will strive to get it right first time, be positive in their approach towards others, remain professional and respectful at all times, plus, contribute to MSA's culture that upholds the core behavior values.

Tasks will be performed in a safe environment, actively participating into MSA's safety values and culture. The expectation is for all associates to adhere to all of MSA's safety requirements at all times.

Responsibilities:

100%- #

Major Responsibilities

100%

1.

Key Elements and Tasks

Understand the 7 day turnaround process and the goal of the service center
Ensure you aid and contribute to the 7 day turnaround process
Always escalate issues that prevent you from achieving the 7 day turnaround goal to a supervisor
Condition Code and close batches when necessary on Prima
Always fold and pack garments correctly to meet presentation standards & brigade requirements
Double check garment tickets matches the paperwork before packing
Be aware of day order and brigade days
Liaise with Drivers when needed
Complete and file all necessary paperwork and dispatch notes
Follow the specified process for laundry that is couriered back to customers
Be prepared to move sections and complete other work when needed, that you have been trained on to increase productivity or efficiency.
Take part in a weekly housekeeping check /tidy up/ and cleaning exercise in your work area
Ensure all equipment used is according to the training given and the specific requirements of the machines being used.
Complete "Near Hits" for all unsafe acts, resolving if you can, and escalate to the supervisor

KPI's

An incomplete return of clean laundry not going back to a brigade within the 7 day turnaround time
Customer Complaint of wrong location or wrong garments, plus missing garments
Paperwork that is filed when not a full return of kit has not happened
Shortages not escalated to the supervisor so that the return of kit can be completed
Specific packing instructions for customer Devon
A minimum of one near hit a month
Maximum of 4 errors a month on tracked sheet

Qualifications:

Experience required: