International Patient Coordinator - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

International Patient Coordinator

The Portland Hospital

37.5 hours per week

About the Facility

Internationally renowned for clinical excellence, The Portland Hospital is the only independent hospital in the UK entirely dedicated to women and children.

Our inpatient and outpatient specialties reflect this, providing clinical expertise in Paediatrics, Obstetrics and Women's Health.

We have an exciting opportunity available for an International Patient Coordinator to join the International Relations team at the Portland Hospital.

This is a critical role in providing a professional and efficient administrative and liaison service to patients, consultants and third parties.

Duties & Responsibilities
You will carry out administration and patient liaison duties as below:

Examine admission lists and plan work accordingly
Managing shared mailbox and addressing queries accordingly
Support with daily operational tasks, relating to patient treatment management
Liaising between consultants, secretaries, hospital staff and patients to ensure bookings are made and all details are accurately communicated.
Ensuring effective liaison between the patient and the clinical teams team for Guarantee of Payment queries
Act as point of contact to Embassies and provide relevant patient treatment updates
Assist on booking International/Embassy referrals
Ensuring patients' letter of guarantee are in place for each appointment and admission
Liaise with consultants regarding medical reports and discharge summaries ensuring that these are provided to third parties within the agreed timeframe
Assist in dealing with complaints ensuring they are directed to the appropriate manager

Skills & Experience

Previous administrative experience (ideally in healthcare)
Good general level of education
Ability to organise own workload on a day to day basis
Ability to multitask, coordinate multiple priorities, meet deadlines and act on instruction quickly to support patients and consultants.
Excellent knowledge of Microsoft Office e.g. Word, Excel, PowerPoint
Good customer care skills and organisational skills
Arabic speaking is a bonus but not essential to the role

About The Individual

We'll look after you with our contribution pension scheme, life assurance, the use of all HCA facilities for acute medical conditions, annual salary review and 25 days holiday each year.

You'll also benefit from our flexible benefits scheme.