Patient Appointment Centre Clerk - Aintree, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust
Liverpool University Hospitals NHS Foundation Trust
Verified Company
Aintree, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To provide a telephone booking service for Outpatient referrals, to be able to organise appointments using initiative in sometime complex situations and to ensure patients are seen in Trust/Government targets.

Various other administrative duties need to be done in order for the processing of appointments.


Provide support service (including cover for sickness and holidays) within the Patient Appointment Centre, dealing with any other ad hoc queries.


Service from the Department is maintained over 365 days of the year and it is expected that everyone will provide cover for statutory and bank holidays.

Register Referrals

Add patients to Waiting lists

Queue patients to specific clinics

Take inbound and Outbound telephone calls

Book new and follow up appointments

Ensure clinics are fully utilised

Arrange Transport and interpreters for clinic appointments


Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.


It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.


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To provide a telephone booking service for all Outpatient referrals, to be able to organise Outpatient appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government target.

Please see attached job description for list of duties.
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