Neighbourhood Officer - Manchester, United Kingdom - MSV Housing Group

MSV Housing Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours of Work: 35 hours per week

Closing date: 31st May 2024

Interviews:
WC 11th June 2024

At MSV Housing we're committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officers to support our Manchester tenants and join our established team.

Reporting to a Neighbourhood Manager, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.

What will you be doing;

Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
Management of rent arrears, case management of high level rent arrears and Court proceedings.
Case management of legal proceedings from preparation of court paperwork, ensuring compliance of preaction protocols up to and including presenting the case in court as and when required.
Visits to customer's homes, inspecting properties and addressing any tenancy related issues and making appropriate referrals where necessary.
Completing regular inspections of our neighbourhoods and resolving any estate management issues
Working closely with our Community Safety, Asset Management Team and partners to resolve issues that impact the community.

What we are looking for;

Knowledge of the full range of Neighbourhood Management Services
Experience of working in communities
Good Standard of education and skilled with Microsoft packages
Experience of working to deadlines and prioritising work
Passionate to provide a high standard customer focused service
Level 5 in Charted Institute of Housing would be desirable

We offer a range of great benefits including:

Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering antiracism, LGBTQ+, disability and longterm health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Jennifer Robertson, Neighbourhood Manager on

We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire.

Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are 'rightsizing'.