Clinical Team Administrator - Great Yarmouth, United Kingdom - Your World Healthcare
Description
Clinical Team Administrator
Location:
Great Yarmouth
Job Type:
Temporary
Duration of booking:
Expected to last up to 12 weeks' with possible extension
Proposed start date:
ASAP
Sector:
Healthcare
Base:
Hospital
Band: 3
Pay Rates:
£10.69 to £11.20 paye inclusive per hour
Working Days and Hours:9am - 5pm but there is some flexibility with hours
Job Summary
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
Duties
- Provide accurate, prompt and efficient secretarial and administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
- Use electronic systems to input and access information as required by the clinical multidisciplinary team.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide nonclinical information to patients and families, where necessary, including cancellation of appointments.
- Take and process minutes for teams (across the Locality).
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Deal with correspondence and communication liaising, prioritising and coordinating with the clinical team.
- Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
- Participate in ongoing audits and service development as directed by Line Manager.
- Assist the Business Support Manager in relation to developing policies and procedures.
- Provide training to administration staff as identified by line manager.
- Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
- Supervisory Responsibilities
- Supervise lower banded staff.
- Provide induction, support and advice to new / temporary staff as identified by the line manager.
- Participate in supervision and KSF appraisal in line with Trust policies.
Skills
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with mínimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Excellent articulate communication skills.
- Ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time management.
- Ability to coordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Audio typing
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Questions
Do you have experience working as a Clinical Team Administrator in the NHS?
Do you have experience in a full range of secretarial procedures and systems gained through practice at intermediate level?
Do you have experience working with senior members of staff across a large organisation?
Are you looking for temporary work?
Do you meet the criteria above and available to start immediately?
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