Healthcare Support Worker - Bristol, United Kingdom - North Bristol NHS Trust

Tom O´Connor

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Tom O´Connor

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Are you looking for a new career working with people and really making a difference? Could this be the role you've been looking for?

An exciting opportunity has arisen in our Discharge Lounge to join the friendly team.

The Discharge Lounge is run daily to support inpatient flow and supports all inpatients wards, outpatients, theatres and the Emergency Department.

It's a safe area providing nursing care and regular refreshments, where patients can wait to be discharged.

WHY APPLY?


A Healthcare Support Worker (HCSW) is a core member of the team delivering personal care to patients and supporting registered practitioners to deliver high quality, compassionate care.

You will carry out a range of non-clinical healthcare tasks, under the direct supervision of the registered healthcare practitioner. Your role is to provide compassionate care, to agreed quality standards and in accordance with Trust values. There will be opportunities to develop your knowledge and skills, specific to your individual needs. Training will be provided to ensure you have the required core skills set specific to your area of work. You will also be supported to obtain your care certificate if you do not have this qualification.


  • Develop skills to obtain consent prior to giving care in accordance with Trust policies.
  • Under supervision, follow individual patient care plans and report any changes immediately to the Registered Practitioner.
  • Participate in basic patient assessment whilst providing personal care, feeeding back to the registered nurse ensuring high standards of care, in particular relating to skin integrity and the alertness of the patient.
  • Practice safe standards of care to patients following Trust guidelines and policies, able to concentrate for periods throughout the day with occasional interruptions.
  • Ensure care is given in accordance with the infection prevention and health and safety policies and procedures.
  • Ensure that the patient's chair/ bed space is clean, tidy, and accessible and that the person has what they need within easy reach.
  • Develop the skills to actively facilitate self-care and independence with patients.
  • Promote health education specific to the clinical area and in line with national and local policies.
  • Develop the skills to maintain effective record keeping and communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care using a range of appropriate communication skills.
  • Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty.
  • Work effectively as part of a team.
  • Undertake corporate and local induction, maintain your learning and compliance with any training required.


North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.


We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals.

We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We welcome applicants from all underrepresented groups.


  • Develop the skills to obtain consent prior to giving care in accordance with Trust policies.
  • Under supervision follow individual patient care plans and report any changes immediately to the Registered
Nurse/Assistant Practitioner.

  • Participate in basic patient assessment whilst providing personal care and feeding back to the registered
nurse to ensure high standards of care, in particular relating to skin integrity and the alertness of the patient

  • Practice safe standards of care to patients following Trust guidelines and policies and be able to concentrate
for periods throughout the day with occasional interruptions.

  • Ensure care is given in accordance with the infection prevention and health and safety policies and
procedures.

  • Ensure that the patients bed space is clean, tidy, and accessible and that the person has what they need
within easy reach.

  • Develop the skills to actively facilitate self-care and independence with patients.
  • Promote health education specific to the clinical area and in line with national and local policies
  • Develop the skills to maintain effective record keeping and communication with patients, relatives, and
members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate
communication skills.

  • Ensuring equipment and stores are well maintained, taking appropriate action if the equipment is faulty
  • Work effectively as part of

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