Supervisor - Retail & Consumer - Leeds - DAC Beachcroft

DAC Beachcroft
DAC Beachcroft
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

Due to the recent success of the team we are looking to recruit a Supervisor into our Retail & Consumer team on a permanent basis.

The team are responsible for handling a wide variety of pre-litigation casualty claims for a large retailer client, the majority of which involve EL/PL personal injury alongside a smaller portfolio of product liability and property damage matters.


At DAC Beachcroft our international and UK teams of lawyers, claims handlers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries.

Our market leading teams works with large self-insured corporates in a specialist division, CIR.


The team has a progressive approach and a market leading reputation for not simply tackling claims, but also for tracking and analysing behaviours and trends with a view to providing our clients with bespoke strategies and analysis of changing market behaviours.


As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression.

We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.


There are regular in person and remote social events organised for colleagues at DAC Beachcroft, not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.

Main Responsibilities
Through effective management, supervision and coaching of claims handlers, to be accountable for the following:

  • Ensuring files are run pro-actively and effectively to conclusion, with all appropriate deadlines met and procedures followed.
  • Ensuring handlers work effectively to meet the needs of the client and commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues to include:
  • Accurate and timely completion of MI
  • Adherence to internal and client SLAs and KPIs
  • Instigation of clear case strategies
  • Direct line management for a team of claims handlers, including responsibility for overall performance, motivation, training and development through effective supervision and communication and managing any performance concerns or escalations.
  • Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated as required
  • Ensuring high standards of service and professionalism are delivered to the client at all times
  • Previous supervisory and / or team management experience in a similar role is advantageous but not essential
  • Extensive experience and knowledge of handling casualty cases with a proven track record of achieving success
  • A confident and articulate individual with the ability to communicate effectively at all levels
  • Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
  • Organised with excellent time management skills in order to be able handle and prioritise multiple demands and deadlines
  • Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).
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