Referrals/team Administrator - Sidcup, United Kingdom - Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust

Verified Company

Sidcup, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Processing new referrals, attending daily triage meetings, liaising with duty clinicians regarding new referrals, composition of relevant letters regarding outcome of referrals, allocation of clinicians for assessments/appointments.

Undertaking word processing/audio (using Microsoft Office packages), G2 (dictation system) support for the provision of required reports, letters, summaries, etc.

within the set standards. Using RIO (electronic system) to record and retrieve information on both service users and caseload holders.

Supporting the use of technologies to communicate with clients e.g. setting up attend anywhere clinic appointments, MS teams meeting. Respond to incoming calls and deal with enquiries in accordance with team and organisation procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician.

Use initiative in finding appropriate clinician for advice if required staff member is absent.

Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and service users and their support networks.

Distribute/disseminate post as necessary.

Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.

Scanning incoming correspondence and reports / blood results / prescription cards / ECG and any other investigations ensuring all correctly uploaded into electronic system using the correct naming convention.

Providing cover for other admin staff during periods of leave and sickness.