Customer Service Administrator - Denton, United Kingdom - MPR

MPR
MPR
Verified Company
Denton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Mpeople recruitment have a fantastic opportunity available for an experienced
Customer Service Administrator to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin.

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Role: Customer Service Administrator

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Location:Denton

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Salary:
£11.56 per hr

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Hours:Monday to Friday, 8am to 4pm. Hybrid working available once training is completed. 3 days office, 2 days working from home.


Duties as a Customer Service Administrator will include:

  • Dealing with all customer enquiries to ensure positive customer outcomes are delivered ensuring all client enquiries are dealt with promptly, adhering to the required standards
  • Assess issues for escalation to Supervisor and Manager for resolution
  • To work as part of a team in creating and retaining strong client and supplier relationships
  • Ensure customer expectations are delivered
  • Work with Supervisor/Manager to identify processes to improve to improve customer service delivery
  • To liaise with internal & external stakeholders to deliver customer and supplier requirements Responsible for adhering to policies, procedures, and processes
  • Willingness to develop knowledge of the products, systems, business, and processes
  • Willingness to develop skills and knowledge via coaching, one to ones, training courses as required
  • Strong communication and interpersonal skills.
  • Excellent attention to detail with good Administrative skills.
  • Experience working with internal CRM's and SAP.
  • Good level of Math's and English skills.

Benefits:


  • 23 days annual leave, increasing to 25 after 2 years' service.
  • Company pension scheme
  • Hybrid working arrangements after training is completed.
  • Regular social events.
  • Free parking.
Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.


Salary:
£11.56 per hour


Benefits:


  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
In person
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