Administrator - Newton Abbot, United Kingdom - The Fire Fighters Charity

The Fire Fighters Charity

Verified Company

Newton Abbot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Administration team provides support to our employees and beneficiaries through a variety of activities.

These include face to face and telephone contact, answering queries and arranging a stay at one of our three residential centres or holiday rental properties.

The team at Harcombe House work alongside our administration teams at Marine Court and Jubilee House and our Customer Care team to provide an efficient, courteous and professional organisational administrative and the highest possible standard of customer focussed service.

We operate a continuous improvement model of working to develop and implement improvements and lean ways of working across our organisation.

We work collaboratively with our colleagues in all areas of work to provide a proactive and professional administration function.

In addition, we adopt new technology to support our ways of working and to deliver an efficient and effective service to our beneficiaries and colleagues.

It is an exciting time to join the team. We are proud to work for The Fire Fighters Charity and to support our beneficiaries.

Role Purpose
The administration function meets the needs of our beneficiaries and the organisation. An efficient, courteous and professional administrative service, ensuring the highest possible standard of customer service is provided.

Outcomes

Working with the Administration Team Leader, organisational standards of Customer Care are delivered. Collaboratively working across the Charity adopt new approaches that help deliver improvements in customer experience.
Organisational administration processes and procedures and worked within, ensuring consistency across the organisation.
Salesforce Customer Relationship Management system is utilised, improving customer interactions enabling high quality business reporting
Merchandise stock levels are monitored and maintained at agreed levels
Data within organisational databases is maintained. All data held or obtained is accurate, maintained securely and data protection legislation is adhered to.
Departments across the organisation are communicated with effectively ensuring the co-ordination of beneficiary requirements while on site.
Administrative tasks are undertaken, records are maintained ensuring compliance with data protection process and legislation.
Incoming and outgoing post is sorted and distributed throughout the site.
Financial transactions associated with guest services, are processed securely in accordance with organisational procedures.
Working with the Duty Manager, act as a point of contact for beneficiaries, guests and employees during an emergency event

Person Specification

Experience in a Customer Service led environment and a positive approach to customer care.
Experience in Microsoft Office including Outlook, Excel and Word
Demonstrable experience in an administrative role
Experience in using Customer Relationship Management (CRM) System or other space management systems
Ability to develop and maintain constructive working relationships with internal and external contacts
Demonstrable ability to communicate effectively with people at all levels both verbally and in writing together with sound judgment skills
Excellent literacy and numeracy skills
Ability to organise a varied workload and competing priorities together with the ability to retain clarity and focus.
Experience with VOIP (Voice Over Internet Protocol) telephone systems

Qualifications and Professional Memberships

Emergency First Aid at Work including AED (training provided)
Fire Warden (training provided)

How to Apply
Please visit our website for further information.

To apply, please submit your CV which should be no longer than 2 sides of A4 and include specific examples of what you have achieved and how that demonstrates that you meet the requirements of the role and person specification.

You should also submit an introductory letter stating why you are interested in both the role and The Fire Fighters Charity.

Job Types:
Part-time, Permanent

Part-time hours: 13.5 per week

Salary:
£8,231.76 per year

Benefits: