Evening Concierge - Winchester, United Kingdom - Collegiate AC Ltd
Description
Please note that this role is 38 hours per week:
Friday 6pm - 8am
Saturday 8pm - 8am
Sunday 8pm - 8am
Position Purpose
To provide all Residents, Guests and Contractors with exceptional customer service and care; ensuring this is consistent with all.
Presenting a professional and courteous approach as the face of the Collegiate AC brand.
Following all policies and procedures to ensure the safety and security of these groups of people, and the building itself.
5 Key Deliverables
Ensuring all Residents, Guests and Contractors receive a warm welcome to the building, presenting a professional and courteous approach as the face of the business.
Report all issues of compliance to the General Manager
Ensure any incidents, accidents and near misses are reported and recorded correctly to the General Manager.
Responsibilities
To provide all of our Residents, Guests and Contractors, with exceptional Customer Service and Care, ensuring they receive prompt attention and assistance.
Completing all shift procedures, including but not limited to:
- Responding to or redirecting all Tenant Enquiries in a timely manner
- Ensuring all necessary documents are present and correct for all Residents
- Ensuring Instalments are paid, highlighting instances of non/delayed payments to the Assistant Accommodation Manager
- Managing the Tenancy Waiting List
- Managing the Viewings Diary
- Logging Maintenance Issues
- Managing the Post Room
- Assisting with the planning and execution of Resident Events
Be proactive in upselling and promoting all aspects of the business, including but not limited to:
- Upselling Lifestyle and Cleaning Packs
- Promoting inhouse Events
- Promoting the National Student Housing Survey
- Promoting any charitable events Tower are taking part in
Be vigilant and aware regarding all Health & Safety issues.
Work closely with all departments to ensure excellent communication amongst all areas; be proactive and willing to assist other departments when the business requires.
Work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Knowledge, skills and abilities
Friendly, warm and welcoming to everyone
Excellent interpersonal skills, including a good telephone manner
Ability to remain calm during difficult situations or in a very busy environment
Ability to work well in a team and also be self-motivated to complete tasks
Good time keeping, communication and administrative skills
Essential
A good command of written and spoken English
Eligible to work in the UK
Preferred
IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals.
Exceptional
Other languages
Proven experience/education level
Preferred
Prior Customer Service experience
Prior Administrative Experience
Job Type:
Part-time
Schedule:
- Weekend availability
Work Location:
One location
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