Front of House Assistant - Repton, United Kingdom - Repton School

Repton School

Verified Company

Repton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

For a detailed description of duties, please view the job description.

Main Responsibilities

Role Outcomes

Key Performance Indicator(s)
**Bookings and Invoice Administration Efficiency.
Key and clear targets, understanding of accountability, feedback

People Management. Effectively support the Front of House manger in delivering great customer service, and helping with bookings, coffee shop duties and all other front of House requirements

Feedback from staff.

Other Duties. A flexible and supportive, can-do approach has been delivered within the department and to our customers.

Feedback

Evidence of behaviour

Role Responsibilities
Main Responsibilities

Maintain relevant professional and management competency.
Implement all relevant corporate policies and procedures relating to the management of the Sports Centre and its staff. Relevant policies include the Equal Opportunities Policy, Health & Safety Policy and Child Protection Policy.
Have effective communication to all members and users of the sports centre. This will include facility information and marketing.
Is responsible for assisting in of all front of house services. This includes cash handling, reception and coffee shop.
Will be required to ensure all functions of above areas are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Sports Centre Operations Manager & Front of House Manager, as necessary.
Monitor and order coffee shop supplies as needed.

Reception

Will be accountable for effective management of data/personnel details with attention to detail being an essential element of this role. Working with the rules of GDPR.
Working closely with the Front of House to always ensure the effective flow of resources throughout the centre, communicating the specific needs of each booking.
Assist with Learn2swim services, assisting in their administration and retail requirements.

Coffee shop

Make and serve specialty coffee and tea beverages.
Speak and interact with both new and regular customers.
Maintain a clean and sanitised workstation.
Follow food health and safety guidelines.
Follow recipes and presentations for food and beverage items.
Be punctual and able to observe regular and consistent attendance.
Contribute to a positive team environment.

Other

You are to undertake all such other duties as the school may reasonably from time to time communicate either orally or in writing to you.

Person Specification
Relevant Prior Experience

2+ years experience as a Receptionist or Administrative Assistant
Knowledge of spreadsheets and word processing documents
Exceptional customer service skills and professional phone manner
Experience booking systems or willingness to learn
High energy, resilient, cando attitude, proactive approach
Approachable, polite & calm under pressure
Professional in appearance and demeanour
Technically capable and willing to learn.
Confident verbal communicator, able to communicate effectively with professionals, staff, pupils and contractors.
Used to working at pace and managing a diverse and varied portfolio of work.
High levels of accuracy and attention to detail
Confident and competent in the use of technology and supporting databases.
Care and attention, particularly for all aspects of health and safety, and for data management and protection.

Qualifications:

-
Food Hygiene level 1 (willing to qualify)
About Repton School
Repton School, founded in 1557, is a leading co-educational School situated in the historic village of Repton. Five miles from Burton upon Trent and eight miles from Derby, Repton lies in the very centre of England.

The School boasts a consistently fine academic record and is active and successful in a wide range of other activities.

The School's 600 plus pupils, both boys and girls, are predominantly boarders. Each belongs to one of the ten boarding houses. Repton prides itself on its long and close association with the village.

With the establishment of Repton Dubai in 2007, Repton was a pioneer among UK independent schools in establishing overseas 'branches'.

Repton International Schools Ltd has now established a family of six international schools (seven as of September), with four in the UAE, one in China, one in Malaysia and Repton Cairo opening in September.

The School takes great pride in its international family and works closely with its overseas partners to ensure that each Repton International school fully reflects the ethos and values of the UK school.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment, therefore the following shall be deemed to be included, in addition to the duties that you may be required to perform:
Promoting and safeguarding the welfare of children and young persons for whom you are responsible an