Part Time Home Based Virgin Media O2 - Birmingham, United Kingdom - Capita

Capita

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Salary:
£11,336 per annum

Role:
Part Time Virgin Media O2 Customer Service Advisor

Discounted O2 Mobile tariffs and packages

Discounted Virgin Media broadband (see terms below)

Wide range of discounts on retail, health & wellbeing, travel, technology and much more

Location:
Homebased

Hours:
Part time - 20 hours per week. Monday to Thursday 4pm-8pm, Sunday 2pm-6pm, Friday and Saturday off work

Start date: 12th June 2023

Contract:
Permanent

As a customer service advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers.

Virgin Media O2 is the UK's largest and most reliable mobile network, with exciting expansion plans ahead Now is time to become part of our team and join us on our exciting journey

Job title:

Part Time Home Based Virgin Media O- Customer Service Advisor

We strive to provide a personalised, premium service which continually improves our customer's experience.

Using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help our customers where and when they need it.

We'll provide you with the tools and training needed to excel in your role, you need to bring your "can-do" attitude and a passion for customer service.

Our ethos _"be magic, be curious, be accountable and be valuable" _

What you'll be doing:

Supporting with inbound calls within a virtual contact centre
Delivering a service which makes Virgin Media O2 customers feel valued and supported
Dealing with a wide range of queries including billing enquiries, questions around products and advice on faulty products

What we're looking for:

Confidence and the ability to communicate clearly and effectively
An ability to learn new skills quickly, including adopting new processes and technology
An ability to think on your feet and adapt to different situations
A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
Ideally, experience working within a customer service environment.
A quiet space to work at home with a strong WIFI connection

What's in it for you?

A competitive salary of £11,336 per annum
Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
Discounted O2 Mobile tariffs and packages
Access to Private Medical Insurance & Health Assessment plans
22 days' holiday (pro rata) plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
Pension scheme
Monthly incentive scheme
A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape.

There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further.

We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next:

Proof of right to work checks
Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.

If you have a valid passport: a digital ID verification will be completed as part of your preemployment checks.
If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you'll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
Chester Road, Preston Brook, Runcorn, WA7 3QA
Tulketh Mill, Balcarres Road, Preston, PR2 2DY
India Mill, Bolton Road, Darwen, BB3 1AE
Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Location:

Birmingham
,

United Kingdom

Time Type:

Part time

Contract Type:

Permanent