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Receptionist - Telford, United Kingdom - Telford College

Telford College

Verified Company

Telford, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

Responsible for supporting the management of Safeguarding and Prevent across the College ensuring all students feel safe, secure and supported.

Promote best practice and full compliance with safeguarding legislation
Key Responsibilities

The successful applicant will be expected to:

To undertake reception, switchboard and all post room duties as requested by your Line Manager to ensure all services are staffed at all times.
To be efficient and competent in all procedures with particular attention to fire evacuation, first aid, visitors on campus and head on duty processes.
To ensure staff, students and visitors have badges, permanent and temporary and be familiar with the issuing process to meet the College's requirement for safeguarding all its learners.
To collect trip payments, travel claims and fees from students and operate the till.
To be familiar with all College and Learner Services policies and procedures.
To become fully conversant with all College courses and the live prospectus to give initial advice to potential customers whether wishing to undertake full or part time study. Reception is the main point of contact for course advice and guidance after 5pm.
Dealing with telephone enquiries and signposting customers to the correct College personnel.
Giving initial advice to customers on a facetoface basis and enquiries in person regarding all College services and arranging for specialist advice where needed.
To be fully familiar and up to date with the identity of all managers for signposting purposes for bespoke advice.
To undertake Call Centre Duties at designated times during the College main enrolment periods full training provided.
Become familiar and efficient at online enrolment and enrolment processes for out of hours and call centre duty times.
To participate in off campus promotional events as requested.
Maintain records of course enquiries, customer information including mode of contact for workflow analysis, marketing, general statistical and quality purposes as requested and pass all information to the Initial Advice & Guidance team.
To participate in Student services and advice and guidance rota as required to meet the needs of the service.
To ensure all Learner Services and College literature is current and displayed appropriately within the reception and post room area and that the areas are tidy and well presented.
To undertake mentoring duties of new staff members or work placement students as requested by your line manager.
To undertake training of staff new to reception/post room as requested by your line manager when fully conversant with the role.
To give assistance at College functions such as Open Evenings and Enrolment. This may include some weekend or evening work.
To undertake any other duties commensurate with the grade of post as may be requested of you by your line manager at your initial place of work or at any other premises which the Corporation currently has or may subsequently acquire.

Skills, knowledge and expertise

Qualifications and training:

A good standard of formal education with a minimum of 5 GCSEs or equivalent (including Maths and English) grades A-C.)
A Customer Service or Business Administration level 3 qualification

Skills and expertise:

Excellent communication and interpersonal skills and the ability to convey accurate information and respond well to individuals at all levels.
Ability to work effectively on your own initiative as well as being part of a team.
Confident disposition able to deal with all levels of staff, contractors and students and be able to deal with challenging situations where necessary.
Ability to demonstrate patience and an approachable, pleasant, good humoured demeanour.

Download the full job description and person specification
How to Apply