Client Services Advisor - Kemble, United Kingdom - Frankly Recruitment
Description
This is a lovely role for someone who likes talking to people and creating rapport easily with customers:
**Based: Kemble
Permanent,
Mon - Friday 9am - 5pm
Hybrid working
£23k PA**
What will I be doing?
This is a great business that sells a software to their customers.
You're role is to make sure they are using it to it's full potential and support them in their use of it.
- Proactive contact with clients to educate them about areas of the software they are unaware of/not using to their benefit.
- Administer a loyalty scheme by identifying long standing clients and providing rewards.
What Experience do I need?:
- Experience of working in a client service role.
- Experience of contributing to client satisfaction levels within a team or department.
- Ability to understand and learn various software programs.
- A good knowledge of Microsoft Office, including Outlook, and Excel.
Skills:
- Good, accurate keyboard skills and ICT competence.
- Able to communicate with a variety of people in a positive, helpful manner.
- Able to work and an eagerness to learn in a fastpaced, fun, and dynamic environment.
- Ability to adapt and be flexible in different situations.
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