Customer Service Representative - Edinburgh, United Kingdom - CHANNEL ALT LTD
Description
Responsibilities:
- Answer incoming customer inquiries via various face to face channels
- Process orders, returns, and exchanges accurately in the system
- Upsell products and services to customers when appropriate
- Resolve customer complaints promptly and professionally
- Maintain customer records by updating account information
- Collaborate with other departments to ensure customer satisfaction
Requirements:
- Excellent communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide suitable solutions
- Proficient in data entry and computer systems
- Multilingual abilities are advantageous
Job Types:
Full-time, Permanent
Pay:
From £25,584.87 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 13/05/2024
More jobs from CHANNEL ALT LTD
-
Customer Representative
Edinburgh, United Kingdom - 3 weeks ago
-
Sales Assistant
Edinburgh, United Kingdom - 3 weeks ago
-
Customer Service Representative
Manchester, United Kingdom - 1 week ago
-
Customer Assistant
Liverpool, United Kingdom - 2 weeks ago
-
Call Centre Representative
Newcastle upon Tyne, United Kingdom - 3 weeks ago
-
Customer Service Agent
Bristol, United Kingdom - 4 days ago