Service Coordinator - Dudley, United Kingdom - Bolt Staffing Solutions

Bolt Staffing Solutions
Bolt Staffing Solutions
Verified Company
Dudley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are seeking a talented, organised Service Coordinator to join our clients established and successful business working within the Coffee industry.


Overview of the role


The Service Co-ordinator will be facilitating and planning the scheduling of planned and reactive service calls for a team of engineers, who are working on a wide range of coffee and vending equipment in the field.

This will include allocating jobs and workloads, scheduling, completing team-related paperwork and communicating with clients, subcontractors, colleagues, managers and senior-level staff members.


Essential duties and responsibilities

  • Provide excellent customer service across all areas of direct responsibility
  • Ensure all service requests received are entered on the system and then manage the process from start to completion.
  • Answer customer calls within the defined time scale, effective call handling to ensure customer requirements are understood and actions fulfilled.
  • Respond quickly and professionally to customer needs, taking ownership of all issues until customer is satisfied with the resolution
  • Ensure key results are achieved in order to meet targets and goals set by Business
  • Maintain good customer relations by presenting a professional, efficient and helpful service.
  • Responsible for the engineer communication in relation toi scheduled service activities

Benefits

  • Basic Salary £2325k (Depending on experience)
  • Full company training
  • Opportunites for further progression
  • Generous pension plan
  • Mon-Fri Schedule

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Dudley: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
IND-BS
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