Debt Recovery Call Centre Agent - Manchester, United Kingdom - Phillips & Cohen Associates
Description
Job AdvertUK Office:
Phillips & Cohen Associates (UK), Ltd, 5 Exchange Quay, 9th Floor, Manchester, M5 3EF
- Great range of programmes and benefits to help our colleagues and their families stay healthy and happy
- Hybrid working options available once you have reached competency
- Enormous opportunities available via our Global Career Path development scheme
- A prestigious Manchester location with a friendly and supportive culture
- Free onsite parking, bike storage and shower facilities and a tram stop just by us
Hybrid working pattern allow colleagues to work from office and home for part of the week once core competencies are achieved.
We have great benefit schemes including Cycle to Work, Electric Car Salary Sacrifice, Childcare Vouchers, Dental and Health Cash Plans, Company Pension Plan, Life Assurance and Colleague Assistance Program.
We offer a discounted voucher scheme for over 100 companies, including Tesco, Halfords, Argos, Boots, M&S, Ernest Jones, Currys, Primark and many more.
We work in the highly specialised area of probate debt recovery in a customer and client advisory capacity.We call this role 'Estate Care Specialist' and we are looking for 8-10 people to join us in our call centre starting on 29th April 2024.
The roles are permanent and full training will be given.Our compassionate and compliant approach is award-winning, and there's a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are looked after every step of the way.
The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues.
This is reflected in various awards we have received including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.
Working Pattern hours per week based on a shift rota
Our normal working hours are:
- Monday
- Thursday (Alternating 8am4pm and 12pm8pm)
- Friday (Alternating 8am3.30pm and 10am5.30pm)
- Saturday (9am1pm working one in four Saturdays)
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