Outpatient Clinic Coordinator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.


During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy.

For the duration of the probation period, the notice period will be in line with contractual obligations on either side.


You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams.

You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices.

We are passionate about delivering an
excellent service to patients and you will play a crucial role in achieving this.


Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.


Additional administrative duties include:

ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and written
communication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracy
and attention to detail are essential, as are good computer skills.


Moorfields Eye Unit at St Ann's is one of our local surgical centres, bringing expert eye care closer to patients' homes.


Located in one building on the St Ann's Hospital campus in Tottenham, our eye unit provides more complex outpatient and diagnostic services for a range of eye conditions alongside day-case eye surgery for the local area.


Treatment offered includes:


  • Adnexal (outpatient & surgery)
  • Cataract (outpatient & surgery)
  • External disease (outpatient)
  • General ophthalmology (outpatient)
  • Glaucoma (outpatient & surgery)
  • Medical retina (outpatient)
  • Optometry (outpatient)
  • Support services (outpatient)

Reception duties include:
meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data


Additional administrative duties include:

ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.

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