Employer Relationship Coordinator - Darlington, United Kingdom - Capita

Capita

Verified Company

Darlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Capita are looking for an Employer Relationship Coordinator to join our homebased team on a full time, permanent basis. If you're the type of person who is confident, commercially aware, and loves to support within developmental projects - this could be the role for you

Job title:

Employer Relationship Coordinator

What you will be doing:

Work effectively with the Employer relationship Manager to effectively assist and ensure the MCR project deliverables are met.
Be responsible for supporting effective Onboarding delivery and enable efficiencies and improvements for the Clients.
Work closely with the Projects team, key stakeholders, and senior leadership.
Handle an influx of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
You will be the main point of contact for both new and existing clients within the project sphere; both maintaining the relationships and helping to onboard new clientele.
Conduct regular reviews of the new employer onboarding process, including feedback from employers and colleagues to drive efficiency and ensure Employer outcome measure percentage targets are met.
Support the Employer Relationship Manager, by taking notes, providing minutes and managing chat function for Stakeholder, Employer, Member & client meetings/events as required.
Train & align yourselves with the wider team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
Updating CRM accurately & supporting with any MI requirements.
Demonstrate strategic knowledge of the clients on the project what their business objectives are, key issues, onboarding delivery targets etc & to display a genuine interest in their business, have meaningful conversations and deliver appropriate solutions.

What we are looking for:

Successful track record in building relationships with key stakeholders, senior leadership & Clients.
A willingness to receive direction and respond positively to constructive feedback.
Experience in administration roles related to Pensions, with the ability to develop and execute project related tasks.
Experience within a customer service environment and KPI's related to both inbound/outbound calls.
Strong customer focus & a good telephone manner.
Skilled in the use of MS office products (e.g. word, excel etc), as well as MI packages.

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future.

From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success.

Join us and discover better ways to engage with and value today's employees.

What's in it for you?

23 days' holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
We are open to remote/homebased work

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What we hope you'll do next:

Location:

Darlington - Lingfield Point - Unit 11b
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent