Pa and Service Support Administrator - Sunderland, United Kingdom - University of Sunderland
Description
To provide efficient, effective and confidential PA and administrative support tothe Directors of HR and Finance, and Senior Management Team.
Key Responsibilities
and Accountabilities:
- Work to the Directors to provide a confidential personal assistant,
their individual responsibilities and to meet objectives, targets and
outcomes.
- Organise and maintain an efficient diary system for the Directors and
- Implement and maintain comprehensive administrative systems, including
and in line with existing, changing and future University processes.
- Develop and use knowledge of the purpose and functions of the service
are carried out.
- Be responsible for, and proactive in, progressing standard administrative
functions and services. For e.g., activities supporting staff recruitment and
progressing actions required by the Director and HR SMT for Boards and
Committees.
- Providing administrative support to HR and Finance & Planning meetings,
directed.
- Be responsible for ongoing evaluation, development and monitoring of
- Be responsible for processing of purchases, expense claims and invoices
financial transactions on behalf of HR and Finance & Planning.
- Support the booking of complex travel/accommodation/course booking
as appropriate.
- Continuously improve the Director's customer service, systems, and
efficiency and accuracy.
- To coordinate and administer the Professorial and Associate Professorial
- To understand and support a culture which supports University priorities
including:
responsiveness and excellence in customer service; ownership
of actions; adaptability and a 'can do' attitude; strong communication;
innovation; inclusiveness; collaboration and team working.
University of Sunderland
Role Profile
Part 2
Part 2A:
Essential and Desirable Criteria
_Essential:
_
Qualifications and Professional Memberships:
- A Level or NVQ Level 4 or equivalent.
- Maths and English GCSEs at Grade 4 or above or equivalent.
Knowledge and Experience:
- Significant experience of providing comprehensive personal assistant
- Extensive experience of managing diaries and arranging meetings using
- Proven experience of working to deadlines and prioritizing a busy
- Experience of handling confidential material.
- Experience of evaluation and development of administrative processes.
- Experience of taking minutes and providing administrative support to
- Experience of processing invoices and accurate budget recording.
- **
Qualifications and Professional Memberships:
- A Foundation degree, HND or equivalent level 5 qualification preferably
Knowledge and Experience:
- Previous experience of work in Higher Education.
- HSE and or Financial processing related courses.
Part 2B:
Key Competencies***
Competencies are
assessed at the
interview/selection
testing stage
Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the institution by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary.
Communication
Oral
The role holder is required to, understand and convey straightforward information in a
clear and accurate manner and the role holder is required to, understand and convey
information which needs careful explanation or interpretation to help others understand,
taking into account what to communicate and how best to convey the information to
others.
Teamwork and Motivation
The role holder is required to be supportive and encouraging of others in a team; help to
build co-operation by setting an example and showing a flexible approach to delivering
team results; contribute to building team morale as an active participant in the team.
Liaison and Networking
The role holder to the role holder is required to carry out standard day to day liaison using
existing procedures in order to pass on information promptly, keep people informed to
ensure co-operation of effort and that work is done effectively. The role holder is required
to participate in networks within the institut
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