Contract Support Coordinator - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 01-Dec-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Customer Service, Data Centers- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland

Job Title:
Contract Support

Business Sector:
Data Centre Solutions

Location:
London, UK

Reporting to:
Global Lead Contract Support

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.

Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job
To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.

The purpose of the Contract Support is to support the Global Lead Contract Support with all aspects of the contract by always representing CBRE in a proactive and professional manner.

Take ownership and co-ordinate the day-to-day reactive tasks.
Main duties and responsibilities

To provide cover for the Contract Support Team during training/annual leave/sickness
To ensure the timesheets for the engineers are posted on a timely basis before the weekly cutoff and ensuring the accuracy of the data input
To ensure that Observations are raised on Harbour on a timely basis
Extra Works management
Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner and WO raised in My Finance & My Buy following approval by the customer.
Raise CBRE quotes on the Client Indigo system, once fully approved raise on the MS Ariba system.
Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed.
My Finance
Raise all purchase orders necessary to complete the reactive and quoted works and supply to subcontractor, ensuring the PO is detailed to enable successful completion of the works instructed
Ensure all time is recorded on the work order in an accurate and timely manner

Invoice pool

Ensure timely resolution of invoices within the invoice pool in query and ensure authorisation is obtained for the invoices prior to allocating them to a PO for payment.
WOM ensure the WOM in My Finance is accurate and not ageing past 60 days without a genuine reason e.g., lead time on parts.
Open purchase orders

- ensure open purchase orders are invoiced before becoming aged through timely resolution and communication with the subcontractors.

Provide weekly commentary & action to the Global Lead Contract Support & CM, on the aged open purchase orders.
Debt ensure you are actively seeking payment for the EW debt through communication with the customers. Provide weekly commentary & action to the Global Lead Contract Support.

Skills/Experience

A good basic education is essential, with at least GCSE passes in Maths and English or equivalent
Good PC based skills, with experience in Microsoft Applications intermediate to advanced level
Ability to work independently and with mínimal supervision.
Team Player
Previous experience of a customerfacing role.
Some financial experience would be an advantage
Must demonstrate a strong sense of customer focus
Excellent verbal, and good basic standard of written, communication skills
Selfmotivated and systematic
Results/ task orientated, attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Committed to customer service delivery
Calm manner, able to work under pressure and with changing demands and priorities
Be flexible to work outside core office hours from time to time

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.