Senior Collections Executive - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role comes at a fantastic time for an established yet growing part of the business.

Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

About Admiral Money
Admiral Money is an exciting, new division of Admiral Group.

We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We're looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

Role Overview

Key Duties

Assisting with the day to day leadership of the team, encouraging a positive mentality
Effective prioritising of work loads and team resourcing
Conducting monthly one to one and owning the coaching/development of each team member
Ensuring required standards are being maintained through monthly quality checks
Monthly reporting of team performance to the Team Manager and Collections Management Team
Monitoring team productivity and availability for customers
Assisting in complaint handling
Take customer calls where required
Communicating new changes and/or key focus areas
SME within Collections (Policy, Process, System, Regulatory Requirements (CONC 7) Technology and Suppliers)
Assist the team with their knowledge and decision making
Identify training needs, arranging training, coaching and feedback where required via monthly QA
Adhoc duties as required
Ensure all procedures are reviewed and kept up to date
Work closely with the Team Manager to regular update on case volumes, operational feedback and BAU requirements

Essential Skills

Ability to lead by example, engages and build strong relationships with the team
Passion for coaching and developing team members
Ideally have the ability and desire to contribute in the overall growth of the Collections and Recovery department
Troubleshooting to identify areas of improvement, this can be systematic or personnel
A strong focus on quality, receptive to feedback and effective when giving feedback to others

Desirables

Have a good understanding of our Collections policy and processes, and the confidence to challenge existing work practices to ensure we are continuously improving as a team

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You
All qualified applicants will receive equal consideration for employment.