Fixed Specialist - Birmingham, United Kingdom - BT

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fixed Specialist

Job Req ID:27630
Posting Date:9 Jan 2024
Function:Sales and Commercial
Unit:Business
Location:Snowhill, Birmingham, United Kingdom
Salary:Competitive, with excellent benefits
Locations: Birmingham

Why business

Our aim is to create a worldclass BT Business unit that delivers longterm value for our customers, colleagues, partners, investors, and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies

This includes:

Driving full integration of channels and products to best serve our business, government, and wholesale customers in the UK and internationally.
Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms.
Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multicloud connectivity.

Why this job matters

Our newly formed Small and Medium Business (SMB) team supports businesses with 1 to 249 employees. That could be anything from a sole trader through to a small contact centre.

We're already the market leader for small and medium businesses in the UK and we have a big opportunity for Business to be even better for its customers.

We've got big growth and transformation ambitions for this segment and in this role, you will play a key role in forming this new combined unit and working with the leadership team to continue to drive for growth.

The purpose of this role is to address the market opportunity for our complex Data portfolio (Internet access and data networking) within a defined territory, to grow market share and customer revenues, by providing specialist technical knowledge to grow existing customer spend into future revenue streams and acquire new business, whilst understanding customer needs and aligning to BT and Channel Strategy to move to new IP products (Broadband, BTnet &,SDWAN etc) for our SMB customers and BTLB partners.

What you'll be doing

Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
You lead the review, analysis and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and optimise these KPIs to maximise sales performance and take corrective actions.
Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered and implemented appropriately contributing to the wider Field Sales Strategy.
Sales management & coaching capability with regard multiple to complex stakeholder management skills

Including:

Customer inc Clevel, varying customer size,

BTLB

MD's, sales teams, field sales, desk opps

PSM, Specialist peers, Trading, Commercial, Customer Service & Order Management, Propositions, Product, Marketing.
Technical knowledge on specific products & services

The skills you'll need

Presenting/Demonstrating

Requirements Analysis
Business Development
Solution Selling
Decision Making
Growth Mindset
Customer Experience
Inclusive Leadership

What we would like to see on your CV

Data and internet access or IP voice sales skills understand the market and key drivers from customers to change providers
Planning & organisation coordinate the sales specialists with the LB to create new and maximise existing opportunities within the LB territory.
Collaboration skills collaborate with Propositions & Product teams to provide win/loss feedback to ensure our products are developed to optimise market opportunity
Team working work closely with Trading and Finance teams on key deals that require special pricing (War Room) to secure revenue for BT

Business acumen

Knowledgeable in business
Strategy and the drivers of organisational performance, commercial acumen and financial literacy (e.g. business KPIs, customer ROI, business cases)

Benefits include

Competitive salary
On target commission
Pension scheme (up to 10% BT contributions)
Flexible Hybrid working
Access to training and development to help you grow with us
25 days annual leave (plus bank holidays)
Shares Plan
Flexible benefits: cycle to work, healthcare, etc.
Discounted BT products and services

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2