Concierge - Part Time - Cheltenham, United Kingdom - Sanctuary

Sanctuary

Verified Company

Cheltenham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Location:
Cheltenham, South West, GB, GL50 2JG- Department: Supported Living Services- Operation: Sanctuary Group- Closing Date: 30/05/2023- Salary: £10.84 / hour- Requisition: 210480
Concierge - Part Time

New Court, Cheltenham

£10.84 per hour

28 hours per week

We are looking for a Concierge to join our dynamic team to ensure the highest possible standards of customer care and service are delivered.

You will have daily interaction with owners, visitors and colleagues; therefore we are looking for a friendly individual who is approachable and passionate about delivering exceptional customer service.

We have a flexible approach to working patterns, weekend working will be required.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression.

Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about New Court here

The role of Concierge will include:

Ensuring an exceptional service is provided to owners and offering support before, during and after they have moved into New Court, being on hand to provide them with a feeling of complete comfort and reassurance
Developing and delivering effective administrative procedures
Providing an effective concierge service including answering the telephone, coordinating onsite appointments, taking restaurant bookings and supporting the bar and restaurant service
Ensuring that the health and safety and security of the service is maintained to create a safe and secure environment
Ensuring that the highest level of customer service is maintained at all times
Supporting the marketing and sales process and assisting new customers as they arrive

Skills and experiences:

Experience of working in the extra care, luxury retirement or hospitality sector or in a similar frontline role
Ability to work as part of a team and on own initiative
Excellent communication skills
Experienced in customer service with excellent interpersonal skills
Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues
Have a caring and compassionate attitude, always ensuring that owners' dignity and privacy is respected at all times
Basic health and safety knowledge
Level 2 Diploma in Front of House Reception is desirable

Why work for us?

New Court is a luxurious and privately owned retirement development in the heart of the stylish Montpellier district in Cheltenham.

With 53 uniquely styled apartments and a range of thoughtfully designed and meticulously finished communal facilities, New Court's onsite services are designed to help create the perfect home.

Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career

Benefits include:

A pension scheme with employer contributions from Sanctuary
28 days annual leave (including public holidays) pro rata
Life assurance
Family friendly arrangements, including opportunities for flexible working
Health and wellbeing plans
A variety of online discounts and rewards from major retailers
Tax efficient savings through our Cycle to Work schemes
A wide range of learning and development opportunities
The full time equivalent for this role is 37.5 hours

- £10.84 per hour

Closing Date: 30 May 2023

For an insight into what it's like to work for Sanctuary visit our website
, take a look at our Facebook
page or search #LifeatSanctuary**
Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.